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Why You Need a Managed Service Provider


In insight / By Ben Wheatley / 14 June 2019

The managed services market is big business across the world. According to Statista, it reached $155.91bn worldwide, with a projection of that figure reaching $296.38bn by 2023. With such huge numbers, it’s clear that businesses are turning to providers of managed IT services to support them. Managed service providers offer a great solution for small and medium-sized businesses and there are various reasons why.

What is a Managed Service Provider?

A managed service provider (MSP) is a company that remotely manages the IT infrastructure and/or end-user systems proactively, typically under a fixed monthly subscription method. Businesses will outsource the work when looking at a method for improving operations and cutting IT expenses. A managed service is an alternative to the old practice of billing only for technical support when called upon. This method isn’t fit for the modern complexities found in the demands of modern IT systems.

With sophisticated IT systems required to keep pace with the modern world and their competition, managed IT services can support this.

Benefits of Managed IT Services

So why exactly do you need a managed IT service? There are various benefits for businesses, as we discuss in the rest of this article.

1. Better Efficiency and Reliable IT Operations

For a business to work comfortably in the 21st century, a reliable and efficient IT service is required. However, this can be difficult in a company with over 100 employees and no MSP, as IT staff can feel overburdened or have employees that lack the knowledge and skills to handle tasks over the entire network.

The agreement between MSP and client here acts as a partnership between internal and external IT departments. The work is then split between what can be completed in-house and what can be finished by the provider. Having an outsourced IT team also ensures there is an extra IT team available in case of any issues that crop up. This new team will also have access to the latest technology, including:

  • Remote Monitoring and Management (RMM)
  • Backup and Disaster Recovery (BDR)
  • Cloud Computing

With these options in place, the entire IT infrastructure of a business becomes much more reliable, there are fewer constraints and internal IT teams can keep control of any situation.

2. Security and Compliance

The Internet of Things is here and that means there are various examples of technology that keep and transmit data. These include desktops, tablets, laptops, servers and smartphones. With so much data passing through these devices, securing them is important. A survey published by the World Economic Forum found that for many business owners, a security breach is their biggest fear. Managed service providers can support businesses with the right advice to ensure they understand the risks and put measures in place to keep the system secure.

Managed IT providers can also help businesses understand what they need, in order to comply with regulations. With compliance required for things such as PCI (Payment Card Industry), Data Security Standards and the EU’s General Data Protection Regulation (GDPR), a provider can help a business put things in place to ensure compliance.

A business must also know if the IT service provider they are looking to partner with complies with regulations. Failure to do so can lead to fines.

3. 24/7 Maintenance

As a business owner, you don’t have all the time in the world to think about your IT infrastructure. With the running of your business taking precedence, thinking about a dependable network and speed of that network are the least of your concerns. An MSP can support a business by solely focusing on your IT systems; providing around-the-clock coverage, every day.

With security solutions in place such as remote monitoring, potential threats and vulnerabilities are always checked. With full IT support in place, the MSP fixes bugs and issues before they become a concern to the company.

The MSP can also put data on systems in backups, in case of a significant breach to the system, as part of a BDR plan. With data management within the cloud, they’ll be able to combine RMM intelligence with regular and encrypted backups as well as virtualisation.

4. MSPs Provide a Cost-Effective Service and Return on Investment

There are considerable cost savings that are linked to managed IT services. Not all business owners know this, but a managed service provider can help control expenses and increase ROI. This is considering an IT budget will include:

  • Hardware
  • Software
  • Network Infrastructure
  • Maintenance Costs
  • IT Staffing

Without an MSP, a business would have to spend money out of their budget to cover all of those things. With an MSP agreement, they can look after these elements. Regular maintenance costs time and money and your business could be using outdated software which will have a detrimental effect on your ROI. There is also flexibility and scalability provided for businesses, which means the MSP can grow or scale back; something which isn’t always possible with internal teams.

With a managed service model in place, you can easily predict monthly IT expenses, giving you the option to plan for larger IT improvements. This can support in helping your business grow, as you’ve saved money by outsourcing the service.

5. Internal IT Staff Can Work on Important Projects

With the stress of managing a network placed in the hands of a specialist MSP, internal IT staff can focus their skills on projects and tasks they can complete in-house. This increases internal productivity, giving strategic planning the time and focus it requires.

The internal team will no longer waste time on tasks they don’t have as much experience with. For example, migrating over to Microsoft Office 365 is not an easy task, and not all internal IT staff have the expertise to complete it. An MSP can use its expertise to complete this, taking the pressure away from your technicians.

These are just a few of the benefits that partnering with a managed service provider can deliver for a business. To reap the rewards offered by outsourcing IT services, you must start your partnership today. No matter the industry you’re in, Nasstar can tailor your managed IT services for your business - from legal and recruitment to finance and more. Get in touch with us today.

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Ben Wheatley

Ben Wheatley

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