On-Site Support Engineer
In jobs / By Darren Cooper / 04 October 2019
Job Title: On-Site Support Engineer
Reporting to: On-Site Support Services Manager - London
Purpose of Job: To support a state of the art infrastructure for the delivery of managed IT solutions to our client base.
•Liase with the clients IT Team with on-going projects and regular meetings •Working with end users who require considerable time and patience as technology is not their primary skill set. This extends to working with users from office managers to directors and CEO’s •Resolving queries with PC/Laptop hardware •Supporting and resolving printer issues •Managing technology migration projects •Setting up and supporting all desktop services •You will be fully supported and work closely with our technical support teams in Bournemouth, London and Auckland
• An effective communicator at differing levels including senior client executives, client users, and company working colleagues. • A careful listener able to absorb information and act on it in the most appropriate manner.
Management Skills / Occupational Skills:
• The On-site Support Engineer is not required to manage any staff.
However s/he must have:
• An enthusiastic but professional approach to work. • The conviction and self-discipline to maintain effective documentation control and system procedures.
• Sound analytical and problem solving skills able to adapt to challenges and changing situations in a demanding environment. • A desire to provide a high level of service and client / user satisfaction.
Technical Skill and Knowledge: •Windows 7/8/10 OS & the MS Office suite for both •Windows 2008/2012 Server, active directory, group policy • Cirtix XenApp •Microsoft Office 365 •Knowledge of networking to include TCP/IP •Telephone systems (VOIP, IP, SIP) •Exchange server 2007/2010, •Network devices including LAN switches, firewalls, and routersWindows
• Clean driving license
To Apply: Please send your CV and covering letter to HR@nasstar.com