Client Development Manager
In jobs / By Darren Cooper / 09 January 2020
Nasstar are on the lookout for a dynamic Client Development Manager.
Job title: Client Development Manager
Reporting to: Head of Client Development
Location: Field based with easy access to London
Hours of work: Core hours are Monday-Friday, 09:00-17:30, 37.5 hours per week. Travel to customer sites will be required. Evenings and weekend work may occasionally be required.
Purpose of job: To be the primary commercial contact for named key customers.
Responsibilities: Our Client Development Managers have responsibility for a number of named customer accounts working in two key areas:
• Grow Revenue:
o Ensure customers understand the range or services Nasstar offers, research customer growth plans and proactively use Nasstar technology and services to help the customer achieve them.
o Introduce new ideas and concepts as they become available to help customers improve their use of technology to drive business results. Generate referral leads for new business sales team.
o Liaise with marketing team to create customer stories, testimonials and case studies that can be used to drive revenue with other customers and prospects.
Keeping Customers Happy:
o Develop an account management and revenue development plan for each customer. Proactive and regular account management reviews and communication with customers via Email, Skype, Phone and Face to Face meetings.
o Work with Support and Project teams when customers escalate issues to ensure their concerns are met. Tap into appropriate resources to resolve customer complaints professionally and swiftly.
o Produce and manage quotes for new services and equipment securing purchase orders and signed Service Agreements as needed. Maintain and update Service Agreements.
o Ensure invoicing is correct and resolve customer invoicing queries. Help customers to use their existing technology better. Set and manage customer expectations keeping us a step ahead.
Skills & Experience:
• Relevant experience in a similar business to business role. • Experience of solution selling within the IT or Managed Services Sector. • Ability to listen, probe, understand, assimilate and present a solution back to the client. • Must have exceptional attention to detail, with the ability to create impressive presentations and proposals. • To be able to identify and refer to other Group Company offerings that maximise revenue potential. • Demonstrate a track record in meeting and exceeding targets.
How do I apply?: Please send an up to date copy of your CV plus covering letter to HR@Nasstar.com