Agile IT Is Changing The Workplace As We Know It
In opinion / By Mark Flynn / 19 June 2018
This week has been spent mostly looking at the future of IT. With so many disruptive technologies and the large shift in culture, how today’s businesses use IT is changing rapidly.
With so many ways to go about implementing change, one that is getting a great deal of traction in tech news is “Agile IT” and it’s changing the workplace as we know it.
Agile IT focuses on optimising the working environment for your teams with flexible and remote working options. This allows your business to build new teams and rip down old ones in an instant using tools that allow you to create remote teams and virtual offices.
To create a truly agile environment, communication has to be seamless. Virtual working is becoming a popular option for those with long commutes or flexible working hours. To deliver Agile IT, working environments requires great tech such as Microsoft Teams, Trello, Zoom and Slack which are all tried and tested virtual tools that keep everyone on the same page no matter the location.
Agile IT isn’t the only thing to focus on when you are considering the future of your IT systems. The balance between flexibility and security is incredibly important. I often talk about two factor authentication and AI driven security software to identify suspicious activities and protect your business against rogue employees and hackers, but something that is equally important is Single Sign-on (SSO) for all your applications across any device. Using SSO will help tighten your security as well as improve the productivity of your people.
Of course, no talk about the changes to IT would be complete without talking about how AI has changed how businesses operate. Every day it seems we read how AI driven online shopping is destroying the high street.
You might feel slightly voyeuristic watching this slow death of the high street and you might believe it will never impact your business sector, but it is important that we all learn what is happening in retail to ensure our business is not tomorrow’s victim.
By using AI to evaluate previous customers, businesses can get information on a number of important things. For instance, an AI can provide a rough estimate of how much a client may be worth over their lifetime. That same data may pin point important moments or milestones where certain actions might affect how a client behaves going forward. Chatbots are also incredibly useful for both the employee and the customer as they can help with enquires, set up meetings and generally provide a customised service.
So, my advice is to take 5 minutes out and consider how you would apply these 4 well-worn online AI retail techniques to your business?
How might you use deep learning to tailor product or service recommendations?
Where could you use machine learning to predict future purchasing?
Would your business benefit from using AI to identify key moments to send the right message?
Could you use Chatbots to engage customers in a human like dialogue to quickly address their needs?
For more information on anything in this article, please contact me.