In jobs / By Darren Cooper / 10 July 2017
Job title: Technical Engineer
Reporting to: Technical Manager
Location: Datapoint House, Telford (TF1) OR Midland House, Bournemouth (BH2)
Purpose of job: To be part of a highly skilled team in a very busy environment providing;
· On-going maintenance and development of the Data Centers and the associated core infrastructure and networks.
· Last line of escalation for complex escalated problems
· New customer builds/installs and large projects
Hours of work: Normal working hours are—9.00am to 17.30 with one hour lunch break. However the company would expect you to work as necessary outside these hours to achieve your goals.
With the nature of this role, out of hours working should be anticipated.
The job will involve both on site and off site working, at weekends and out of hours as projects may demand, and in addition you may be required to be on-call one week in eight.
Responsibilities: You will be required to work independently, be resourceful and show particular attention to detail. Therefore, you must have an aptitude to learn, develop and adapt as circumstances or technologies change.
To follow company policies and procedures.
The job requires all work to be completed to a high standard following company procedures with all work being fully documented.
To actively participate and contribute in Infrastructure Team meetings.
To provide support to 1st, 2nd and 3rd line/Problem engineers and training where necessary.
To take ownership and responsibility for diagnosing, solving and managing complex issues.
Maintaining, monitoring and troubleshooting the Nasstar server and Data Centre infrastructure.
To be actively operating either as part of a group or on your own with new customers installations and large projects.
Skills & Knowledgebase: A practical understanding of Active Directory, networking and TCP/IP will be an essential part of the candidate’s skill set, plus a good understanding of: · Windows 2008/12 Server administration/configuration · AD, advanced Group Policy · Extensive experience with the implementation and configuration of enhanced monitoring using SolarWinds · Experience with VMware · Experience of Citrix and Remote Desktop Services · DNS/DDNS · Clustering and SAN/NAS storage · Exchange 2010/13 · MYSQL (preferably) · Apache and/or IIS · Citrix accredited (preferably) · Microsoft accredited (preferably) · VMware accredited (preferably)
Experience and knowledge to be used in conjunction with sound logical thinking and resourcefulness on a daily basis.
· Fastidious attention to detail.
· An effective communicator at all levels. This includes both written and oral communication.
· Ability to problem solve independently, through research and resourcefulness.
· Ability to adapt to change in complex and or deadline situations.
· Demonstrate a professional attitude and approach to all work-related tasks.
· Be organized, motivated and have an enthusiastic
personality. · Understand the need to cover all possible bases and go the extra mile for the customer.· Ability to manage own workload.· Ability to work unsupervised.· Great technical skills with the ability to absorb
information and learn.· A willingness to travel, often at short notice, up and down the country .· Ability to plan.· The ability to think on your feet and to have the tenacity to fix unforeseen problems.· A great team player.· To be an ambassador for Nasstar.
Communication skills: The ideal candidate should be able to communicate clearly and effectively in written and verbal form with customers,
colleagues and suppliers on all technical and non-technical levels.
Communication is an absolute key to all roles within the company and to be able to think ahead and plan whilst keeping all stakeholders up to date and being mindful of any existing complexities in relationships therein.
How to apply: To apply please forward your most recent CV to email@example.com along with a small statement (no more than one page of A4) as to why you feel you are suitable for the role.