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Talking Your Language


In news / By Lydia Cooper / 08 August 2017

As a managed IT provider, we understand how important it is for our engineers to be able to communicate and empathise. Clients are often in the midst of stressful or frustrating situations when they make a call into our support desk and anything our engineers can do to alleviate the situation is often very welcome.

This usually involves solving the client’s problem and getting them back to work as quickly as possible, however the support team often go above and beyond these expectations. As Nasstar has grown so has our customer base and as a result the support team have had to get to grips with new clients, new environments and new ways of working as we join forces to work together as one support team. Also we are now experiencing an increase in calls from clients outside of the UK with limited or no English language skills.

Step forward our talented support team who collectively can speak nearly ten different languages including Spanish, Portuguese, Catalan, Arabic, Mandarin, German, Polish and more. We find that it is becoming increasingly common for a user to call the support desk and request to speak to an engineer in a certain language, Mandarin has proved particularly popular which luckily one of our engineers is very good at.

The ability to offer this additional element of customer service to our clients is fantastic and testament to the great customer service the team provide. Communication is key to delivering the best possible customer service we can and it’s amazing how many hidden linguistic talents have now been uncovered within the team and I’m sure there are more to come.

Well done to the team!

Lydia Cooper

Lydia Cooper

Group Marketing Manager at Nasstar PLC.

Telford, Shropshire http://www.nasstar.com
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