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Service Desk Engineer

In jobs / By Darren Cooper / 10 May 2017

Nasstar are on the lookout for a fantastic Service Desk Engineer to work at their Bournemouth Office!

Job Title: Service Desk Engineer

Reporting to: Technical Service Manager

Department: Service Desk

Employment type: Full Time - Permanent

Location: Midland House, Bournemouth (BH2)

Hours of work: 7.5 hours per day, 37.5 hours per week, Monday to Friday from 09:00 to 17:30.

Purpose of role: We are searching for a well-established 2nd line service desk engineer who would like to further their career. You will be primarily working on the service desk but occasional visits to customers may be required time-to-time. You will understand the full IT support lifecycle to provide first-class technical & customer support, with a customer focus and can do attitude.

Responsibilities: You will be joining a dynamic team working as a member of our service desk. You will be included in the 24/7 OOH support rota (currently this means being on-call one weekend in ten) after your probation period and you will need to be flexible with working outside of normal office hours; this will include weekend work on occasion. Your primary location will be our Bournemouth office. There will be opportunity for travel to other Nasstar facilities and to customer locations as required. Also you may be required to work from our London office and customers offices throughout the UK.

Skills & Knowledgebase: The technical skills provided by our service desk team are listed below. It is not essential that you have all these skills but they are advantageous. If you are the successful candidate and do not have all these skills, then you will be trained accordingly:

o A good understanding of PC/Laptop hardware including Mac’s
o Windows 7 OS, Mac OS & the MS Office suite for both
o Windows 2008/2012 Server, Active Directory, Group Policy
o Exchange server 2010/2013, O365, Citrix XenApp, Lync / Skype for Business
o Telephone systems (IP, SIP)
o Network devices including firewalls (IP routing, IPSec, VPN, VLAN, LACP) LAN switches and routers
o Datacentres and virtualisation (VMWare & Hyper-V)

Experience we’d like to see from you
o You will have a minimum of two years experience working on a service desk
o Experience working with an IT outsourcing provider would be advantageous
o Any experience managing technology migration projects would be advantageous

Personal attributes: We have a great team of people working at Nasstar, so we expect you to have the following soft skills:

o You are intelligent and articulate
o You have an aptitude for problem solving
o You have a passion for technology
o You have excellent written and verbal communication skills
o You understand the benefits of first class customer service

Other: You must hold a full UK Driving License.

To apply: Please send across a copy of your CV plus a covering letter if desired to

Join Our Team

Please send us a current copy of your CV with your cover note below.

Darren Cooper

Darren Cooper

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