In jobs / By Darren Cooper / 02 August 2017
Job title: Field Engineer
Reporting to: Customer/Team Lead
Purpose of job: You will become the desktop engineer for one of our major customers based in London at least 3 days a week. The expectation will be that you are at customer sites 5 days per weeks, this role will interface directly with customers, Nasstar service desk teams in Bournemouth, Telford & New Zealand, the Implementation team, the Sales team and Account Management team as well as various levels of management to provide first class support to Nasstar customers. There may also be requirements for involvement with ad-hoc projects required throughout the Nasstar teams.
Location: Your primary location will be our London office. You will be required to visit other Nasstar facilities and customer locations throughout the UK as required and therefore a Full UK Driving License is required, and access to the use of a vehicle.
Hours of work: Standard Nasstar working hours are Monday to Friday, 09:00-17:30. 7.5 hours per day, 37.5 hours per week. You will be expected to attend according to any shift patterns and rotas your line manager schedules for you, if applicable. The business may need to flex these standard hours to meet operational needs.
Responsibilities: The on-site support provides a wide variety of IT tasks from day to day incidents and projects, from installing, configuring, maintaining and supporting all Nasstar services and equipment such as PCs, laptops, network devices, printers, handheld devices such as tablets and smartphones, servers and all relevant operating systems both at customer sites and within the Nasstar data centres.
• Actively managing a list of calls escalated from the Service Desk Team, including regularly updating calls, investigative work and keeping customers / users up to date. • Taking calls from customers / users and logging the call within company guidelines and procedures. • Performing maintenance and technical tasks as required including: computer and laptop builds and diagnosis of problems. • Performing testing and other investigative work as necessary. • Working as part of a larger team in order to meet targets and maintain service level agreements. • Completing on-site support duties as required with possible occasional travel involving late or overnight stays.
Essential Technical skills
• Strong 2nd Line Support Engineer skill set • An excellent understanding of PC/Laptop hardware • Windows 7/8/10 OS, Mac OS & the MS Office suite for both • Mac hardware and Apple OSX • Experience supporting and resolving printer issues • Windows 2008/2012 Server, active directory, group policy, SCCM • Exchange server 2007/2010, Citrix XenApp • Network devices including firewalls, LAN switches and routers (IP routing, IPSec, VPN, VLAN, LACP)
Knowledge of the following would be advantageous:
• Telephone systems (VOIP, SIP), ShoreTel phone system • Any experience managing technology migration projects • Datacenters and virtualization
• You are organised, self-Disciplined with the ability to manage your own time effectively • You have excellent written and verbal communication skills • You are intelligent and articulate • You have a calm and professional work ethic including time keeping, appearance, delivery on promises made • You have an excellent attention to detail • You have an aptitude for diagnosing issues and problem solve You have a passion for technology You understand the benefits of first class customer service.
How do I apply?: Please send across an up-to-date copy of your CV plus a covering letter if desired to HR@Nasstar.com