Client Development Manager
In jobs / By Darren Cooper / 10 October 2017
Nasstar are on the lookout for a fantastic Client Development Manager!
Job title: Client Development Manager
Reporting to: Head of Client Development
Location: Field based with easy access to London
Hours of work: Core hours are Monday-Friday, 09:00-17:30, 37.5 hours per week. Travel to customer sites will be required. Evenings and weekend work may occasionally be required.
Purpose of job: To be the primary commercial contact for named key customers.
Responsibilities: Our Client Development Managers have responsibility for a number of named customer accounts working in two key areas:
• Grow Revenue:
o Ensure customers understand the range or services Nasstar offers, and fill in the white space, thereby growing share of wallet. Research customer business growth plans and proactively use Nasstar technology and services to help the customer achieve them.
o Introduce new ideas and concepts as they become available to help customers improve their use of technology to drive business results. Generate referral leads for new business sales team.
o Liaise with marketing team to create customer stories, testimonials and case studies that can be used to drive revenue with other customers and prospects. Plan and set up projects using agreed processes so that they get delivered quickly and effectively
• Keeping Customers Happy:
o Develop an account management and revenue development plan for each customer. Proactive and regular account management reviews and communication with customers via Email, Skype, Phone and Face to Face meetings.
o Work with Support and Project teams when customers escalate issues to ensure their concerns are met. Tap into appropriate resources to resolve customer complaints professionally and swiftly.
o Produce and manage quotes for new services and equipment securing purchase orders and signed Service Agreements as needed. Maintain and update Service Agreements.
o Ensure invoicing is correct and resolve customer invoicing queries. Help customers to use their existing technology better. Set and manage customer expectations keeping us a step ahead.
In addition, the following areas are key:
• Spot and resolve issues ahead of time rather than waiting for a crisis. Mentor and work with other members of the account management team as needed.
• Keep detailed records of interactions. Communicate proactively and positively with colleagues across the business, suppliers and partners to ensure all stakeholders are in the picture. Prioritise work to ensure customers receive prompt responses.
Skills & knowledgebase:
• Minimum five years’ experience in a similar business to business role. • Be customer service driven. • Experience of solution selling within the IT or Managed Services Sector. • Ability to listen, probe, understand, assimilate and present a solution back to the client. • Must have exceptional attention to detail, with the ability to create impressive presentations and proposals. • Must be able to prioritise workloads and manage their various responsibilities whilst remaining calm and professional at all times. • To be able to identify and refer to other Group Company offerings that might suite the client to maximise revenue potential. • Demonstrate a track record in meeting and exceeding targets.
•Desire to be part of a team and a company with a strong
culture but can manage their own workload unsupervised. •Possess a “can do” attitude, be enthusiastic, willing to learn
and have the ability to react quickly. •Able to commit 100% to the job and be free to travel as and when the business requires.
How do I apply?: Please send an up to date copy of your CV plus covering letter to HR@Nasstar.com!