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Admin & Credit Control Clerk

In jobs / By Darren Cooper / 21 February 2018

Job title: Admin & Credit Control Clerk

Location: Telford Office (TF1 7UL)

Working pattern: Monday-Friday, 09:00-17:30. 7.5 hours per day, 37.5 hours per week

Purpose of job: Your role will focus on delivering the highest standards of service in two key areas: • Engaging in effective credit control, building relationships and helping to ensure customers pay what is owed in a timely manner. • Providing excellent administrative support to the Finance and HR Department.

Responsibilities: Your role will allow for you to have a foot in both camps – Finance and HR. You will be responsible for the provision of both effective credit control service as well as high quality administrative support to the HR department as and when required. We will establish a healthy balance for you by measured prescription of your tasks and assigned work, to ensure you operate at a suitable and practicable capacity.

Credit control responsibilities -Using finance systems to identify outstanding amounts and mark them for follow up. -Following up outstanding amounts by emailing and calling customers in order to seek payment for Nasstar services and goods. -Updating systems as needed with progress on credit control – promised pay dates, any changes/agreements, noting insolvency of company concerned etc. -Collaborating with the relevant Account Managers to notify them of significant developments or problems with payment for the customers whose relationships they are assigned to manage.

Administrative responsibilities (Finance & HR)

Finance: -Assisting in the processing of purchase orders and creating new vendors on the finance systems. -Providing general administrative support to Finance: Paper-based
-With the processing of paperwork, filing, retrieving information Electronic
-Using key systems to input or retrieve data, make bookings, purchase goods and so forth Telephone
-Providing excellent customer service, answering queries, forwarding calls as appropriate and any other relevant tasks. HR: -Aiding with the creating of contractual documents using existing templates. -Posting items of correspondence as necessary. -Assisting with the induction process for new starters – helping to orient them fully, providing a high quality introduction to both the business and the workplace with the aim of fully informing and engaging the employee with the business. -Assisting with any tasks assigned by the HR Officer and HR Manager, measured and assigned in accordance with your workload. -To be an ambassador for Nasstar, helping to promote and cultivate our positive, engaging and collaborative culture. All: -Identifying, collaborating and co-ordinating with various relevant stakeholders (both people and systems) to see tasks and assignments through to successful completion.

Requirements: Extensive Finance/HR experience is not essential, but we would definitely like to see a basic understanding of financial principles or an understanding of the operation of finance departments coupled with strong, proven administrative experience/skills. Accordingly, the ideal candidate will possess the following skills/knowledge/experience:

• Numerate/numerically literate. Capable in terms of basic mathematics with low propensity for error. • Computer literate with Windows operating systems and common software, and able to operate and learn quickly. • Experienced with (even if to a basic proficiency) Microsoft Excel. • Excellent communication skills, including persuasiveness. • Strong administrative skills, able to produce high quality results as a result of desire to provide a high standard of work as a point of personal pride.

Personal specification: Many of the personal attributes we are looking for directly correlate to some of the aforementioned skills. We are ideally looking for somebody who possesses the following traits and characteristics:

• Tenacity to see tasks through to successful completion. • A desire to produce high quality work, having high personal standards and taking pride in your work. • Excellent communication/interpersonal skills which will include both persuasiveness and the ability to build strong relationships – both with internal and external clients. In terms of credit control, this can sometimes mean a firm but polite telephone manner, with the need for an inner resilience and operating under firm conviction in order to seek payment for services/goods – all in a professional manner that is beyond reproach. • A healthy and active initiative with a natural ability to resolve problems by logical assumption and drawing upon experience/skills/knowledge. • Excellent organisational skills are a must.

How do I apply?: Please send an up-to-date copy of your CV plus covering letter to

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Darren Cooper

Darren Cooper

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